You've probably got some questions... 

Thank you for your booking with Ghostly Nights! We're so excited to have you join us for an evening. Sit back and relax, once your order has been placed, your order confirmation and QR code ticket will be emailed to you.

If you cannot attend an event for any reason please let us know by contacting 07493 803716 or emailing info@ghostlynights.com at your earliest convenience. If you cannot attend on the day of the event, please call us. Tickets cannot be cancelled or refunded.

Of course! Please just let us know who you intend to pass your ticket on to, including their telephone number and email address as they will need to read through and agree to the terms and conditions.

When booking tickets, please always ensure that you and anyone within your booking are able to attend the event. Unfortunately Ghostly Nights are not able to offer any refunds if you are unable to attend. As our locations are paid for in advance, Ghostly Nights are liable for these costs. If you wish to discuss, please get in touch.

Please always leave plenty of travel time to get to the event as some venues are more complex than others to find. We always ensure clear instructions and navigation routes are printed on your QR code ticket. If you are going to be late, please call us on 07493 803716. Please be aware that we may need to start the night without you so that we aren't holding back other guests.

We don't accept deposits on any bookings, however we have partnered with PayPal should you wish to spread out the payment.

Please bring a copy of your QR code ticket on your phone as we'll scan this at the entrance. Please avoid printing your ticket if possible.

In the rare instance we need to cancel the event for reasons such as poor weather conditions, or anything out of the ordinary we will contact each guest individually to let you know. We will be able to either move you to a different date or offer a full refund.

Due to the nature of the experience we do not allow any heavily-pregnant individuals to attend.

No individuals under the age of 18 are permitted to attend any events. If we believe anyone under age is attending we will ask for proof of age.

Certainly! We'll ensure you are well looked-after!

Please avoid arriving too early as we'll be busy setting up the event and ensuring the refreshments are ready. You may arrive to the venue at a maximum of 30 minutes before the event starts.

We completely understand that the event will take you past your bedtime. Should you wish to leave the event early, please let one of the team know so that we can escort you from the premises safely. Please avoid leaving the event during a vigil, please wait until a break has started in case we need to unlock any gates etc.

For every venue we ensure that suitable facilities are available for you to use. Should facilities be limited, we will make this apparent on the ticket/venue about page. Hot and cold drinks along with snacks and biscuits are provided.

We always advise to bring a friend with you, especially if it's your first time. It's perfectly natural to be scared. Every event will have a base-room where you can go to take 5 if it's too much for you. We're always on hand to assist where needed. During every event we will conduct a grounding protection session at the start before we enter into the night.

Not all events will be accessibility friendly. We will always stipulate in the venue information page whether the venue is accessibility friendly. Please contact us directly should you have any questions or concerns regarding this. We will always try to make arrangements so that you can still enjoy your night with us.

Absolutely! We encourage all fellow enthusiasts to bring their own equipment. Please be aware that it is your responsibility to take care of your own equipment and Ghostly Nights will not be responsible in the event of any breakage or stolen equipment. We do ask that you refrain from using any equipment during equipment-free vigils which tend to be at the beginning of the night.

We fully encourage you to take as many pictures and record videos for any intriguing footage you may capture. However, these images are for personal entertainment purposes only and are not for public view. Please also note that video streaming or vlogging is not allowed.

Please bring a torch for moving around rooms. Please avoid wearing a head torch as this can blind other guests. All torches should be pointed to the ground. If you don't have a torch, we can provide you with one.

We recommend that you wear warm layered clothing as some locations can be extremely cold and other venues may be heated and will be warm. Flat, gripped shoes are mandatory as many of our locations are old buildings and have uneven surfaces. Some areas outdoors may be wet and slippery so please always take caution.

We have a capacity rating for each venue and will arrange all guests into groups to ensure that there aren't too little or too many guests in one location. We can expect at most times to have a maximum group of 10-12 guests per vigil.

Please let a member of the team know immediately so that we can escort you to the base-room.

We know it's exciting to go on a ghost hunt. Please always stick with the groups during the night. During the main break we allow you to go off and conduct your own investigation on your own.

We provide cutting-edge modern ghost hunting equipment for you to use during the event. If you borrow our equipment you must take care of it.

We can completely appreciate there are many questions! If your question is not listed, please give us a call on 07493 803716 or email info@ghostlynights.com